Journey Club Tour & Travels – Refund & Cancellation Policy
At Journey Club Tour & Travels, we strive to provide a smooth and transparent booking experience. This Refund & Cancellation Policy outlines the terms under which refunds may be issued for tour packages, hotel bookings, transportation, and other travel-related services.
By booking with us, you agree to the terms stated below.
1. Cancellation by Customer
Refund eligibility depends on the time of cancellation prior to the scheduled travel date.
Standard Cancellation Charges:
- 30 days or more before travel date: 10% of total package cost will be deducted
- 15–29 days before travel date: 25% of total package cost will be deducted
- 7–14 days before travel date: 50% of total package cost will be deducted
- Less than 7 days before travel date: No refund
Note:
Cancellation charges may vary depending on policies of hotels, houseboats, or third-party vendors in Jammu and Kashmir.
2. Non-Refundable Services
The following services are generally non-refundable once confirmed:
- Flight tickets
- Train tickets
- Gondola tickets (e.g., Gulmarg Gondola)
- Adventure activities (skiing, trekking, snow sports)
- Special event bookings
- Peak season and festival period reservations
3. Cancellation by Journey Club Tour & Travels
In rare circumstances, Journey Club Tour & Travels may cancel or modify a tour due to:
- Extreme weather conditions
- Landslides or road closures
- Political unrest or security concerns
- Government restrictions
- Force majeure events
In such cases:
- Alternative arrangements will be offered where possible, or
- A refund will be processed after deducting non-recoverable expenses already paid to third parties
4. Partial Refunds
No refunds will be issued for:
- Unused hotel accommodations
- Missed sightseeing or activities
- Late arrivals
- Early departures
- Voluntarily skipped services
5. Refund Processing Time
- Approved refunds will be processed within 7–14 working days
- Refunds will be credited via the original payment method
- Processing time may vary depending on banks or payment providers
6. No-Show Policy
If a traveler fails to report on the departure date without prior notice:
- The booking will be considered a “No Show”
- No refund will be provided under any circumstances
7. Amendments & Rescheduling
- Changes in travel dates are subject to availability and vendor policies
- Rescheduling charges may apply
- Any price difference due to seasonal changes must be borne by the customer
8. Dispute Resolution
- Any disputes arising from refunds or cancellations will be governed by the laws of India
- Jurisdiction will lie with the courts of Jammu and Kashmir
